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Metanet Mplatform provides the most efficient customer care service that gives value to customer’s experience, by understanding and analyzing customer needs in advance at all channel contact points.

The specialized capability and service level of Metanet Mplatform have been proven and recognized by clients as the best business partner that helps the growth of the clients by “delivering results that meet their customers’ needs earlier than when needed”.

Services

Contact center operating management
  • Inbound customer service,
    outbound channel marketing
  • Designing contact center work and
    service quality control process
  • Managing human resources and
    service quality
  • Developing personalized response services by
    customer’s purchase pattern
  • Managing marketing efficiency with
    CRM data analysis
Customer care service consulting
  • Monitoring call quality
  • Monitoring competitors
  • Service satisfaction survey
  • Researches
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