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Metanet Mplatform provides comprehensive consulting services for efficient and systematic CEM business from CEM capability diagnosis to short/mid/long-term CEM strategy planning and execution.

Developing CEM strategy

Developing CEM strategy
  • Customer Care Service strategy and
    Customer Acquisition Service strategy
  • Implementation plan
Designing CEM process
  • CEM process and capability diagnosis
  • CEM process innovation
  • Implementation plan
Developing CEM information strategy
  • CEM ISP activation plan
  • Implementation plan
Consulting CEM solutions
  • Selecting, implementing and executing optimal CEM solutions
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