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At a Glance

Metanet Mplatform is a total CRM solution partner that can lay the foundation of cost saving and growth of production, based on the proprietary methodology “C-P-C Solution” that provides the most appropriate total CRM solution to customers from the perspectives of Customer, Product, and Channel. The solution includes CRM consulting, customer care service (CRM inbound contact center service), customer acquisition service (tele-marketing service), digital platform service (e.g., IDC, IPCC), ASP service (facility lease and operation), and AI (artificial intelligence).

To be able to implement the solution properly, Metanet Mplatform is also equipped with rich project experience, sufficient human resources that are familiar with the well-arranged CRM process, and optimal infrastructure. Metanet Mplatform will take the lead in advancing customers’ CRM technology by integrating the advanced IT technology of affiliated companies such as Metanet Global (former, Accenture Korea) and Daewoo Information System.

  • Metanet Mplatform Co., Ltd. Company name
  • 1999 Established in
  • 8,400 Number of employees
    (in 2017)
  • 5th floor, 299, Samil-daero, Jung-gu, Seoul, Republic of Korea Location

Business

CRM Consulting
Developing CRM strategy
Designing CRM process
Developing CRM information strategy
Consulting CRM solutions
Customer Care Service
Contact Center Operation Management
Customer Care Service consulting
Customer Acquisition Service
Analyzing marketing contents
Analyzing the database and setting up the call strategy
Managing operations
Digital Platform Service
Multichannel Customer Service
CS Application Service
Platform & Solution Service
ASP Service
Building an efficient contact center/Providing operation service according to the call center operation purpose of the customer
Building an integrated call center based on CTI
Artificial Intelligence
Identifying a proper AI model and verifying the method of productivity improvement
Running and verifying an AI pilot project
Outsourcing AI operation

Foot Print

2018
Enlarged the center at Nam-Guro center
Completed Bithumb IPCC(500 seats)
Renewed Certification ISO 9001, 14001
Korea ICT INNOVATION Special prize Awarded from ETNEWS
Customer Center Technology Best Technology Award
Development Achievement Award from IKSAN
Award for Job Creation (Prime Minister’s Award) from KISA
2017
Newly launched Guro Center
Appreciation Recognition from metlife
2016
KSQI certification
Received the Mayor's Award from Seoul Metropolitan City
Received the Mayor's Award from Daegu City
Newly opened the Seoul Railyway Station center
2015
Enlarged the Jongno center
2014
Call center of the National Institute for Lifelong Education acquired KS certification
Newly opened the Prime center
Enlarged the Daegu and Busan center
2013
Enlarged the center at Mapo-2-dong, Jongno, Seongnam and Daebang dong
Opened the Daegu 2 center
2012
Invited 100 billion won investment from Anchor Equity Partners
Acquired Taedong ITC, a contact center outsourcing company
2011
Gangnam center of MetLife Insurance acquired KS certification
Newly opened the Chungmuro center
Newly opened the Mapo center
2010
Acquired EGIOS, a contact center outsourcing company
Enlarged the Euljiro and Sinpoong center
2009
Enlarged the Myeongdong 1 center
Newly opened the Daegu 1 center
Signed an MoU with Daegu City for investment in the contact center
2008
Received the grand prize of contact center
from Outsourcing Service Customer Satisfaction Award
Received an Excellence Service Management Award
Enrolled in the TOP 100 Outsourcing Companies in Korea,
For the third year in a row
Selected as a leading HR company in Korea in the contact center area
Received an appreciation plaque from KB Bank as the best partner
2007
Enrolled in the TOP 100 Outsourcing Companies in Korea, for the second year in a row
Received an appreciation plaque from Samsung Credit Card as the best partner
2006
Operated the civil service call center for Seoul Metropolitan City and provided a training consulting
Received the first prize of contact center of TM from Outsourcing Service Customer Satisfaction Award
Enrolled in the TOP 100 Outsourcing Companies in Korea
Selected as a venture business by the Korea Venture Capital Association
Invited 2 billion won venture capital from Stock Investment
Set up the Gangnam center
Set up the Myeongdong 1 center
2005
Set up the Jongno center
Set up the Hongdae center
2004
Acquired and merged Easy TM, a recruiting company
1999
Acquired and merged Easy TM, a recruiting company
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